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Senior Travel Consultant

1 month ago

North Sydney Council, Australia Travel Trade Recruitment Full time
Senior Travel Consultant

We're seeking a dedicated and experienced Senior Travel Consultant to join our team at Travel Trade Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing quotes, processing bookings, and managing changes with ease.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service to ensure client satisfaction and build strong relationships.
  • Travel Operations: Prepare quotes, process bookings, and manage changes with accuracy and efficiency.
  • Sales and Upselling: Maximize sales opportunities through upselling and cross-selling travel products.
  • Performance Metrics: Meet and exceed monthly sales targets while maintaining high levels of customer satisfaction.
  • Travel Documentation: Prepare and issue travel documents with accuracy and attention to detail.
  • Industry Knowledge: Stay updated on travel industry trends and regulations to provide expert advice to clients.
  • Team Collaboration: Work collaboratively in a dynamic team environment to achieve shared goals and objectives.

Requirements:

  • Experience: Proven experience in the travel industry with a strong understanding of customer service principles.
  • Customer Service Skills: Excellent verbal and written communication abilities with a focus on delivering exceptional customer service.
  • Time Management: Strong time management and multitasking skills to manage multiple bookings and client requests.
  • Attention to Detail: High attention to detail with a proactive, can-do attitude to ensure accuracy and efficiency in all tasks.
  • Learning Ability: Ability to quickly learn new systems and thrive in a team setting.
  • Professionalism: Self-motivated and professional demeanor with a strong work ethic.

What We Offer:

  • Competitive Salary: Competitive salary with performance-based incentives.
  • Full-Time Role: Full-time permanent role with stability and growth opportunities.
  • Flexible Work Arrangement: Flexible hybrid work arrangement for work-life balance.
  • Continuous Training: Continuous training and professional development to enhance skills and knowledge.
  • Supportive Work Environment: Friendly, supportive, and collaborative work environment that fosters growth and success.

If you're a motivated and experienced Senior Travel Consultant looking for a new challenge, we'd love to hear from you. Please contact us at or email your resume to to discuss this exciting opportunity further.