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Learning and Development Expert

1 week ago

Perth, Western Australia ABN Group Full time
About Us

Resolve Finance is a leading national finance brokerage, renowned for prioritizing the customer journey and the success of our franchisees. Our winning formula can be attributed to the quality and passion of our people, as evidenced by Resolve being ranked within the Top 25 Brokerages nationally since 2011.

We're seeking like-minded professionals who share our passion for making a real impact and joining us as we embark on an ambitious and exciting new era of growth.

As part of the ABN Group, Australia's leaders in construction, property, and finance, we offer a unique opportunity to work with a forward-thinking organization.

About The Role

This role plays a pivotal part in providing training and operational support to Resolve Finance and Bluebay Home Loans. Reporting directly to the National Operations Manager, you will be responsible for ensuring our learners receive the best training experience possible and delivering effective services to our franchisees, brokers, and customers.

This is a hands-on role that involves:

  • Designing and delivering high-quality training programs to franchisees, brokers, and internal teams through inductions, webinars, and face-to-face sessions
  • Maintaining accurate and accessible training resources, policy documentation, intranet content, and procedure manuals
  • Identifying opportunities to enhance efficiency, reduce costs, and improve service delivery to franchisees, brokers, and customers
About You

You are an experienced learning, development, and operations professional who thrives on delivering high-impact training and driving continuous operational improvement across the business.

Experience in the franchising industry is essential, and some key attributes and experience include:

  • Designing training programs, maintaining e-Learning platforms, and using LMS systems
  • Strong communication, facilitation, and coaching skills
  • Knowledge of adult learning principles and standard operating procedures and processes writing
  • Ability to work autonomously and in teams with strong problem-solving abilities
  • Financial services experience and Certificate IV in Training and Assessment (TAE40122) (desired)
Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

  • In-House Discounts: Enjoy exclusive discounts
  • Flexibility: Work arrangements tailored to support your work-life balance
  • Career Growth: Opportunities to elevate your career within a thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers
What's Next?

Apply now if you think you have what it takes to fill this exciting role and contribute to our organization's continued success.