Customer Success Professional

2 days ago

Melbourne, Victoria, Australia CreditorWatch Full time
Unlock Your Potential with CreditorWatch

We are seeking a highly motivated Customer Success Professional to join our dynamic team in Melbourne CBD. As a key player in our customer experience group, you will be responsible for driving high levels of client satisfaction and retention.

About the Role:
  • Proactively engage with clients to help them realise value in our products.
  • Deliver on-client retention and adoption targets.
  • Understand the metrics that matter from the business and client perspectives; solving problems to continuously improve outcomes delivered.
  • Ongoing development and implementation of strategies to improve individual & team performance issues.
  • The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.

This role reports directly into our Customer Success Manager. We offer a hybrid working model, and our office is located in the heart of Melbourne CBD.

What You'll Need:
  • A minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business.
  • Commercially minded with strong communication, objection handling and problem-solving skills.
  • Tech-savvy and proficient in utilizing tools and systems to drive success.
Why Choose CreditorWatch?

We are committed to growth, innovation, and excellence. Our values-driven culture prioritizes employee well-being, professional development, and work-life balance. Enjoy a comprehensive benefits package, including a competitive salary ($80,000 - $110,000 per annum), fitness first platinum membership, daily fuel (barista-made coffee, breakfast, snacks, lunches, and drinks), wellness days, monthly massages, bonus shares, fun activities, and access to free legal services.

Our Values:
  • The 1%'ers add up - We strive for continuous improvement, leading to significant success.
  • We are dependable and trustworthy - Our clients are everything to us, and we deliver reliable and trusted services.
  • We are committed to growth - We set the bar high to innovate and exceed expectations.
  • Our people make the difference - We empower employees to achieve their aspirations and live their best lives.

We are an equal opportunity employer and committed to excellence through diversity. Apply now and take the first step towards unlocking your potential with CreditorWatch.

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