Electrical Support Specialist
7 days ago
About the Role:
Voltex Electrical Limited is seeking a highly skilled and experienced Electrical Support Specialist to join our team. As a Technical Support Professional, you will be responsible for managing our technical inbox, troubleshooting issues, and providing exceptional customer service.
Key Responsibilities:
- Manage our technical inbox with precision, ensuring every detail is handled and nothing falls through the cracks.
- Use your solid IT skills to navigate and troubleshoot issues efficiently.
- Communicate with customers in a way that's both empathetic and confident.
- Stay cool under pressure, adapt quickly to new challenges, and prioritize tasks effectively.
Requirements:
- At least 5 years of experience as an electrical contractor in Australia or New Zealand, with a broad range of experience across multiple disciplines.
- Organizational skills, with the ability to keep everything in check, from the technical inbox to client briefs.
- IT skills, including the ability to use tools like AI to research and problem-solve quickly.
- Excellent communication skills, with the ability to build trust and resolve issues in a friendly and effective manner.
- Coolness under pressure, with the ability to pivot quickly when priorities shift.
- Learning agility, with the ability to grasp new concepts and apply them on the fly.
- Team spirit, with a selfless attitude and a genuine desire to help others.
About Voltex Electrical Limited:
Voltex Electrical Limited is a dynamic and supportive work environment that values its employees' skills and achievements. We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you're a motivated and experienced Electrical Support Specialist looking for a new challenge, we encourage you to apply.
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