High-Value Account Manager
1 day ago
About the Role
As an Account Growth Specialist, you will be responsible for managing a portfolio of high-value accounts and ensuring they get the most value from their subscriptions.
This is a fast-paced environment where you will work closely with clients to understand their businesses and help them succeed.
Key Responsibilities
- Hitting Daily Targets: Exceed daily talk time targets through inbound/outbound calls and attend at least 6 face-to-face business development client meetings per month.
- Managing Accounts: Renew tradies' subscription contracts before they expire, identify opportunities to upgrade subscription packages, and retain customers by addressing inquiries, solving problems, and providing tailored solutions.
- Debt Collection: Negotiate payment plans that benefit both the customer and the business, offering win-win solutions that align with the customer's financial situation while ensuring payment is collected.
- Building Relationships: Engage with tradie customers face-to-face and over the phone, learning about their businesses, understanding their pain points, and helping them thrive.
What We're Looking For
We're seeking someone who thrives in a fast-paced environment, enjoys meeting challenges head-on, and brings resilience and determination to everything they do.
Requirements
You should have experience in face-to-face client presentations and interactions, a natural talent for turning challenges into opportunities, and excel at building relationships using your ability to listen, understand, and respond effectively to customers' needs.
Benefits
At our company, we offer a supportive culture that helps people thrive. Our teams are collaborative and inclusive, and we invest in our employees' development and growth.
Why Join Us
Join us and become part of a team that values your contributions and offers flexibility and support to help you succeed in your role.
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