Customer Service Manager

2 weeks ago

Sydney, New South Wales, Australia Symbio Holdings Limited Full time
Job Description

We are seeking a highly skilled Customer Service Manager to join our team at Symbio Holdings Limited. This role is responsible for the end-to-end management of customer provisioning and delivery orders, ensuring seamless communication with customers and internal teams.

Responsibilities:
  • Manage the fulfillment of customer orders, ensuring timely and accurate delivery.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
  • Monitor and report on customer satisfaction metrics, identifying areas for improvement.
Requirements

To be successful in this role, you will require:

  • A minimum of 3 years' experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and implement process improvements.
  • A bachelor's degree in business, communications, or a related field.
About Us

Symbio Holdings Limited is a leading provider of telecommunications services, delivering innovative solutions to businesses and individuals across the Asia-Pacific region. We offer a dynamic and supportive work environment, with opportunities for career growth and development.

What We Offer

We offer a competitive salary package, including:

  • $80,000 - $110,000 per annum, depending on experience.
  • A comprehensive benefits program, including health insurance, superannuation, and paid annual leave.
  • Ongoing training and development opportunities, to support your career growth.
  • A dynamic and supportive work environment, with opportunities to collaborate with a talented team of professionals.

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