Financial Consultant

4 days ago


City of Greater Dandenong, Australia Australia and New Zealand Banking Group Limited Full time
About Us

We are Australia and New Zealand Banking Group Limited, a financial institution that aims to improve the financial wellbeing and sustainability of our customers. Our vision is to shape a world where people and communities thrive.

Job Description

This role involves providing customers with a seamless banking experience by meeting their end-to-end financial needs across transaction activities, needs-based conversations, and educating them on digital solutions. As a Banking Consultant, you will have the opportunity to work in a collaborative team environment, act as a role model and peer coach, and contribute to a significant uplift in customer engagement and advocacy.

You will be responsible for delivering a high standard of customer service, ensuring customers are satisfied and strong advocates for ANZ. This role requires excellent communication and interpersonal skills, as well as the ability to multi-task and adapt to change and ambiguity.

To grow and be successful in this role, you will ideally bring exceptional customer focus, retail experience, and a willingness to work in a collaborative team environment. You should also have a sound understanding of compliance and be able to actively participate in and support bank programs and initiatives.

What Will Your Day Look Like?
  1. Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  2. Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  3. Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  4. Actively participate in and support bank programs and initiatives.


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