Financial Consultant
4 days ago
We are Australia and New Zealand Banking Group Limited, a financial institution that aims to improve the financial wellbeing and sustainability of our customers. Our vision is to shape a world where people and communities thrive.
Job DescriptionThis role involves providing customers with a seamless banking experience by meeting their end-to-end financial needs across transaction activities, needs-based conversations, and educating them on digital solutions. As a Banking Consultant, you will have the opportunity to work in a collaborative team environment, act as a role model and peer coach, and contribute to a significant uplift in customer engagement and advocacy.
You will be responsible for delivering a high standard of customer service, ensuring customers are satisfied and strong advocates for ANZ. This role requires excellent communication and interpersonal skills, as well as the ability to multi-task and adapt to change and ambiguity.
To grow and be successful in this role, you will ideally bring exceptional customer focus, retail experience, and a willingness to work in a collaborative team environment. You should also have a sound understanding of compliance and be able to actively participate in and support bank programs and initiatives.
What Will Your Day Look Like?- Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
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