Regional Retail Operations Manager

3 days ago

Sydney, New South Wales, Australia Brand Collective Full time
About the Role

We are seeking an experienced Cluster Manager to lead our Northern Sydney region and drive business growth. As a key member of our retail leadership team, you will be responsible for overseeing the performance of 8 stores, providing exceptional customer service, and developing tactical plans to achieve sales goals.

Key Responsibilities
  • Manage store performance, including visual merchandising, inventory control, and employee development.
  • Develop and implement strategic plans to drive sales growth, improve customer satisfaction, and increase brand loyalty.
  • Lead a culture of continuous improvement, innovation, and excellence within the team.
  • Coach and mentor store managers to achieve sales targets, KPIs, and budgets.
  • Nurture the growth and development of direct reports, creating a talent pipeline within the retail network.
  • Prepare monthly rosters, costed to achieve store budgets, and manage escalated store or customer complaints.
Requirements
  • Previous cluster management experience in the retail space.
  • Proven track record of delivering results, driving sales, and engaging teams with expert knowledge of KPIs.
  • Excellent people management skills, with a thorough understanding of performance management.
  • Ability to analyse data, act efficiently, and make calculated business decisions.
  • Passion for customers, with the ability to organise and engage in internal and external eventing.
  • Good active listening skills, providing an inclusive and supportive environment for the team and peers.
  • Availability to work a rotating Monday-Friday and Tuesday-Saturday roster.
What We Offer
  • Estimated Salary: $90,000 - $110,000 per annum (dependent on experience).
  • Generous discounts for you and your family across Brand Collective's entire stable of brands.
  • Training and development opportunities, tailored to support your growth and success.
  • Exclusive benefits platform, offering access to generous savings from leading retailers.
  • BC Wellness Hub, providing monthly wellbeing webinars, individual coaching, and an Employee Assistance Program.

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