Technical Operations Specialist

2 weeks ago


Norwest, Australia BaptistCare Full time
About the Role

Reporting to the Products Manager, the Product Consultant plays a crucial role in delivering high-quality services to our clients. The position involves second-level service support, system maintenance, training delivery, stakeholder management, business engagement, and project work to meet the needs of end users.

Key Responsibilities
  • Providing effective operational support to ensure seamless service delivery
  • Maintaining and improving systems to enhance user experience
  • Delivering training sessions to stakeholders and end-users
  • Engaging with business units to understand their needs and deliver tailored solutions
  • Collaborating on projects to drive business benefits and improve services
About You

To succeed in this role, you will have:

  • Tertiary qualifications in IT and/or management-related disciplines
  • A minimum of 3 years' experience in a similar role supporting software systems such as AlayaCare, MediMep, Pixalere, or PainChek
  • A minimum of 5 years' corporate IT experience
  • Experience as a Business Consultant or Functional Consultant
  • Proficiency in coding languages such as JavaScript, C#, and Python
  • Experience working in an Agile methodology-based delivery environment
  • The ability to adapt to new environments/systems and respond to changing demands
  • Previous experience on project teams and in training delivery
About Us

BaptistCare supports thousands of people across 90 locations in NSW and the ACT. As a leading care and community services provider, we offer a range of benefits to our employees.

Benefits
  • A competitive salary
  • NFP salary packaging
  • Access to family/friends benefits such as our Flourish and Fitness Passport programs
  • Excellent learning and development opportunities
  • A great team culture

We are committed to providing a safe and inclusive work environment for all our employees.



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