Technical Operations Specialist
2 weeks ago
Reporting to the Products Manager, the Product Consultant plays a crucial role in delivering high-quality services to our clients. The position involves second-level service support, system maintenance, training delivery, stakeholder management, business engagement, and project work to meet the needs of end users.
Key Responsibilities- Providing effective operational support to ensure seamless service delivery
- Maintaining and improving systems to enhance user experience
- Delivering training sessions to stakeholders and end-users
- Engaging with business units to understand their needs and deliver tailored solutions
- Collaborating on projects to drive business benefits and improve services
To succeed in this role, you will have:
- Tertiary qualifications in IT and/or management-related disciplines
- A minimum of 3 years' experience in a similar role supporting software systems such as AlayaCare, MediMep, Pixalere, or PainChek
- A minimum of 5 years' corporate IT experience
- Experience as a Business Consultant or Functional Consultant
- Proficiency in coding languages such as JavaScript, C#, and Python
- Experience working in an Agile methodology-based delivery environment
- The ability to adapt to new environments/systems and respond to changing demands
- Previous experience on project teams and in training delivery
BaptistCare supports thousands of people across 90 locations in NSW and the ACT. As a leading care and community services provider, we offer a range of benefits to our employees.
Benefits- A competitive salary
- NFP salary packaging
- Access to family/friends benefits such as our Flourish and Fitness Passport programs
- Excellent learning and development opportunities
- A great team culture
We are committed to providing a safe and inclusive work environment for all our employees.
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