Helpdesk Liaison

As a liaison between our organisation and clients, you will play a vital role in ensuring seamless communication and resolving any issues that may arise.

The ideal candidate will have previous experience working within a call centre environment or an office with high volume phone calls, demonstrating their ability to handle multiple tasks simultaneously while maintaining excellent communication skills.

• Proven track record of providing exceptional customer service, with the ability to empathise and communicate clearly over the phone
• Advanced IT skills, including proficiency in Microsoft Office Suite and the ability to work across multiple platforms
• Experience working with Key Performance Indicators (KPIs) to ensure high-quality client outcomes

We offer a supportive and inclusive work environment that respects your cultural obligations and commitments. Our employees benefit from Employee Support Networks, mentorship programs, and opportunities for professional development and growth.

• A competitive salary packaging scheme, allowing you to save up to $15,899 per annum on non-essential expenses
• Meal and entertainment allowances, totalling up to $2,650 per annum
• An Employee Reward & Recognition Program, enabling you to earn rewards and discounts at hundreds of retailers
• Access to comprehensive training and development programs, as well as subsidised qualifications
• An extensive leave policy, including paid parental leave, study leave, cultural leave, and NAIDOC leave
• State-of-the-art technology and equipment provided as required
• Opportunities for career advancement and professional growth
• Daily travel allowance