Digital Solutions Strategist

1 week ago

Australia beBeeSolution Full time $93,290 - $124,945

We're on a mission to deliver transformative solutions that drive meaningful impact. Our goal is to empower organizations with the tools and expertise needed to navigate complex data landscapes.

Job Description

As a Digital Solutions Strategist, you will play a critical role in ensuring our customers achieve maximum value from our solutions.

You will serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimize their experience with our products.

You'll work closely with cross-functional teams, including Account Directors, Project Managers, Solution Consultants, and Product Managers/Engineers, to deliver exceptional service and results.

This position requires strong analytical and problem-solving skills, with the ability to think critically and proactively solve complex problems.

Key Responsibilities:

  • Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
  • Partner with Account Directors (AD) and Solution Consultants (SC) to develop and execute account strategies aligned with customer objectives.
  • Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to our solutions.
  • Champion the success of customers by optimizing the performance and impact of their projects.
  • Advise customers on best practices for adopting our solutions to enhance their experience and maximize value.
  • Coordinate and leverage global resources to support customers in achieving their desired outcomes.
  • Promote continuous customer engagement with our organization through training programs and skill development.
  • Be across support and engineering related requests to provide confidence to the customer and help liaise with internal teams.
  • Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.
Required Skills and Qualifications

Proven experience: A minimum of 3 years in a similar customer-facing role, preferably within corporate, advisory or law enforcement sectors.

Focus areas: Data privacy, forensic investigations, eDiscovery, etc. are highly desirable.

Skills: Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.

Attitude: High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.

Awards: Highly desirable if you have worked with Federal and State government agencies.

Benefits

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional results and making a positive impact.

Others

We are an equal opportunities employer, committed to fostering a diverse and inclusive workplace culture. We welcome applications from candidates who share our values and are passionate about delivering transformative solutions.

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