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Receptionist - Patient Experience Specialist

2 weeks ago


Townsville, Queensland, Australia beBeePatient Full time $60,000 - $90,000
Customer Service Representative

As a key member of our team, you will play a vital role in ensuring a positive experience for patients from the moment they walk in.

Key Responsibilities:
  • Greet patients warmly and professionally, making them feel at ease.
  • Manage check-in/check-out, verify information, and assist with forms efficiently.
  • Answer phones and emails with clarity, kindness, and accuracy.
  • Schedule and confirm appointments with minimal disruptions.
  • Maintain a clean, calm, and welcoming front desk area that reflects our brand's image.
  • Utilize digital tools and office systems to streamline processes.
  • Support teammates and adapt to changing needs.
Requirements:
  • A people-first attitude with excellent communication skills.
  • The ability to multitask and remain calm under pressure.
  • Comfort using email, calendars, and scheduling systems effectively.
  • Willingness to learn healthcare protocols and privacy practices.
  • At least 1 year of customer-facing experience (retail, hospitality, etc.).
  • A High School Diploma or equivalent is required.