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Receptionist - Patient Experience Specialist
2 weeks ago
As a key member of our team, you will play a vital role in ensuring a positive experience for patients from the moment they walk in.
Key Responsibilities:- Greet patients warmly and professionally, making them feel at ease.
- Manage check-in/check-out, verify information, and assist with forms efficiently.
- Answer phones and emails with clarity, kindness, and accuracy.
- Schedule and confirm appointments with minimal disruptions.
- Maintain a clean, calm, and welcoming front desk area that reflects our brand's image.
- Utilize digital tools and office systems to streamline processes.
- Support teammates and adapt to changing needs.
- A people-first attitude with excellent communication skills.
- The ability to multitask and remain calm under pressure.
- Comfort using email, calendars, and scheduling systems effectively.
- Willingness to learn healthcare protocols and privacy practices.
- At least 1 year of customer-facing experience (retail, hospitality, etc.).
- A High School Diploma or equivalent is required.