Configuration Management Expert

3 weeks ago

Perth, Western Australia ASG Group Full time
About Us

At ASG Group, we are a leader in delivering high-quality, data-driven service management solutions. Our company empowers individuals to achieve customer outcomes and fosters a culture of ownership for the development of the company as a whole.

The Role

We are seeking an experienced Configuration Management Specialist to join our team. This critical role ensures compliance, operational efficiency, and strategic decision-making by maintaining an accurate CMDB, engaging stakeholders, and driving continuous improvement.

About the Job
  • Manage and maintain accurate asset and configuration data within ITSM tools, ensuring timely updates to the CMDB.
  • Conduct regular audits to verify compliance with policies, identify discrepancies, and implement corrective actions.
  • Analyse data to generate detailed reports on asset utilisation, configuration compliance, and financial impacts, supporting billing and operational reviews.
  • Serve as the primary contact for asset and configuration-related queries, liaising with senior management, finance, and IT teams.
  • Collaborate with cross-functional teams, fostering strong stakeholder relationships to ensure seamless communication and data integrity.
  • Identify and address data or process gaps, proactively implementing improvements to enhance operational efficiency.
What You'll Bring
  • Extensive experience managing asset and configuration data in ITSM environments.
  • Expertise in data collection, analysis, and reporting, delivering high-quality insights to senior management.
  • Proven problem-solving skills and adaptability to changing priorities.
  • Strong interpersonal skills to collaborate with diverse teams and build stakeholder partnerships.
  • A proactive and self-motivated approach to driving operational improvements.
Salary & Benefits

In exchange for your exceptional technical skills, customer-focused performance, and out-of-the-box thinking, you'll be rewarded with a competitive salary of AU$120,000 per annum, plus a range of benefits including:

  • Diverse and challenging project work
  • Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
  • Training and development opportunities
  • Salary sacrifice, motor, and novated leases
  • Committed health and wellbeing plan, including Employee Assistance Program
  • 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
  • Corporate partnerships
Why Choose Us?

At ASG Group, we celebrate diversity and pride ourselves on creating opportunities for everyone. We're committed to building a collaborative culture that supports community organisations and social issues. Join us and become part of a transformative digital solutions partner that's passionate about getting it right for our customers.

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