Quality Assurance Specialist

4 days ago

Brisbane, Queensland, Australia Ray White and Loan Market Full time
About the Role

We are seeking a highly skilled and detail-oriented Quality Assurance Specialist to join our team at Ray White and Loan Market. As a Quality Assurance Specialist, you will play a critical role in ensuring the smooth operation of our business by attending to a range of tasks in an efficient and timely manner.

Key Responsibilities
  • Data entry to operating platforms & payment system
  • Liaise with the Distribution Team, State Directors, Agreements Team and Onboarding Team to ensure the broker agreement maintenance tasks held in LMG commission systems are upheld and updated in an accurate and timely manner
  • Ensure that instructions, inquiries and queries, are acted on efficiently and effectively
  • Work collaboratively with team members in commissions to ensure commission runs checks are completed prior to the run within the specific timeframes allocated by the Portfolio QA Manager
  • Communicate any ad hoc tasks received to the Portfolio QA Manager account for correct ownership and responsibility
  • Adhere to in a timely manner all Monthly Franchise Review system changes supplied by the Analyst
  • Participate in projects to help improve delivery
  • Raise and report potential issues or incidents as they happen as part of our Risk and Compliance requirement
Requirements
  • Strong understanding of MYCRM, HubSpot, RMS, PodiumHQ, Netsuite and FileInvite
  • 1-3 years experience in Agreements or Aggregation style tasks
  • A "can-do" attitude and a continuous improvement mindset
  • The ability to work autonomously and as part of a team
  • Strong communication, written and verbal skills
  • Ability to multitask and being able to work with other parts of the LMG business
  • Process improvement capabilities
About Us

Ray White and Loan Market is a leading aggregator across Australia and New Zealand, supporting a community of over brokers and advisers. We are a big company with a start-up attitude, and our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.

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