Medical Aesthetician

This position is based on a cruise ship.

The Cosmetic Medical Professional administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures, safely and effectively, and be able to explain accurately all aspects of the products and services to the guests. They must have excellent communication skills and be able to provide aesthetic medical solutions, safely and effectively, to address the concerns of onboard guests.

The Cosmetic Medical Professionals are expected to work with the Sales Consultant, who will assist them with the sales, marketing, and promotional aspects of the position. The Sales Consultant will also translate for the Cosmetic Medical Professionals if necessary. The Cosmetic Medical Professionals are expected to gain the knowledge of the spa services and products in effort to cross-promote these services to guests.

Position requirements: Possess the ability to work without direct supervision and actively promote the services to the guests. Work closely with the Sales Consultant. Must have enthusiasm and possess excellent customer service skills. Must be able to give an effective presentation as it relates to cosmetic medical services. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills. Basic computer knowledge. Must be a team player.

• Be on time for work, prompt for each appointment.
  
• Provide consistent professional cosmetic medical services and treatments in accordance with protocols.
  
• Conduct patient follow-up as required.
  
• Be flexible with scheduling, supporting the needs of the spa and guest.
  
• Properly care for equipment and use proper amounts of product/supplies to assist with cost control.
  
• Follow service pricing policy.
  
• Prior to all services, complete with the guest the Medical Record which must be stored at the completion of each cruise in the Spa Manager's office or designated place within the spa facilities for a period of 2 years.
  
• Cross-promote other spa services.
  
• Uphold the standards of sanitation and sterilization as directed by policy and procedure. Properly clean and restock treatment room as required.
  
• Manage medical product and supply inventory.
  
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  
• Handle guests' questions and concerns professionally and courteously.
  
• Provide accurate, appropriate and immediate responses to all requests by guests.
  
• Maintain a positive attitude and contribute toward a quality work environment.
  
• Regularly attend, participate in and support training and staff meetings for the spa.
  
• Assist in all areas of spa operation as requested by management.
  
• Train new spa staff in cosmetic medical services/cross-promotion skills – follow up must be carried out to ensure staff are confident with services and promotions.
  
• Follow policies.
  
• Email report daily and inventory report with every end of cruise report.
  
• All guests receiving treatments (including complimentary treatments) must complete the required consent forms.
  
• At conclusion of the treatment, review Aftercare Instructions with the guest and provide them with a copy. Conclude by thanking the guest for the opportunity to take care of them. Schedule a follow-up appointment and assist them with scheduling at the front desk.