Senior Collections Risk Strategist

3 days ago

City Of Kingston, Australia Latitude Financial Services Full time

At Latitude Financial Services, we're excited to announce an opening for a Head of Collections Risk Strategy within our Pay business unit.

This role is perfect for individuals with a passion for data analytics, collections credit strategy, and debt recovery management.

The Head of Collections Risk Strategy for the Pay business unit is responsible for driving the financial health of the Credit Cards portfolios through effective delinquency and debt recovery strategy management, while also shaping industry thought leadership and risk management practices.

As a subject matter expert on collections for Pay products & services, you'll be accountable for early to late-stage delinquency and loss performance through end-to-end arrears risk management, working closely with operations and technology teams to ensure efficient operations, exceptional customer service, and strict adherence to regulatory guidelines.

In addition, you'll be a key voice in shaping the future roadmap of collections risk management for the Pay business unit, fostering a culture of innovation and proactive risk mitigation.

Your responsibilities will include:

  • Providing thought leadership in the collections space and arrears management strategy for the business unit.
  • Developing a comprehensive three-year strategy with an annual roadmap and being responsible for annual planning and quarterly business reviews.
  • Leading a high-performing team of two analysts in designing, implementing, and monitoring the Pay BU's credit risk strategy, aligning it with the business' Path to Full Potential strategy.
  • Analyzing delinquency data and performance trends to identify ongoing opportunities for strategy optimisations and operational efficiencies.
  • Managing and sharing key data insights on delinquency and loss performance against target.
  • Fostering strong collaboration with Collections Operations and Hardship teams to deliver seamless and effective execution of collections strategy, operational effectiveness of debt and customer management.
  • Being responsible for debt sale management, including optimising our debt sale strategy, maintaining debt sale governance, and ensuring all forward flow and inventory tenders are completed.
  • Managing key strategic relationships with key advisory/debt management partners.
  • Collaborating with key internal stakeholders on financial reporting, forecast, and budget planning.
  • Ensuring compliance with all relevant regulations and internal policies, maintaining high ethical standards in all collection activities.

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