Digital Media Solutions Consultant

3 weeks ago

Sydney, New South Wales, Australia Spotify Full time

About the Role

We are seeking a highly motivated Digital Media Solutions Consultant to join our Customer Success team in Sydney. In this role, you will be responsible for delivering best-in-class customer service to Spotify's advertiser and agency partners.

Key Responsibilities:

  • Build deep client relationships and act as the primary point of contact throughout the sales and campaign lifecycle.
  • Own the RFP response and media planning strategy across all buying channels.
  • Participate in client meetings to deepen relationships via high-value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap-ups.
  • Partner with cross-functional internal organizations to structure campaigns that meet client KPIs and deliver desired outcomes.
  • Oversee the campaign set up, launch, and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.
  • Monitor campaign pacing, delivery, and performance reporting, and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
  • Serve as the product expert by educating clients and their agencies on Spotify's new and existing products, as well as advising on best practices and bespoke campaign optimizations.
  • Review, interpret, and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.
  • Own the post-campaign analysis with learnings and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.

About You

To succeed in this role, you will have a Bachelor's degree in Sales, Advertising, Marketing, or Business, and a minimum of 3 years' experience in digital media, planning, and/or buying. You will also have strong industry knowledge and a desire to grow within the digital media industry.

What We Offer

We offer a competitive salary of AU$110,000 - AU$130,000 per annum, based on experience, plus additional benefits. This is a 12-month fixed-term contract.

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