Operational Excellence Lead
1 week ago
Mad Mex is a leading Australian brand with a passion for serving the world's best burritos. We're driven by our commitment to excellence, and we're looking for an exceptional individual to join our team as an Operational Excellence Lead.
About the RoleThe Operational Excellence Lead will play a critical role in ensuring that our restaurant teams are well-trained and equipped to deliver exceptional customer experiences. This involves developing and implementing training programs, conducting regular evaluations, and providing coaching and feedback to ensure consistent operational standards across all locations.
As an Operational Excellence Lead, you will be responsible for:
- Developing and maintaining certified training restaurants in each state to facilitate new restaurant openings and training.
- Providing detailed training plans and support for new franchisees and business managers while mentoring the field training specialist in Mad Mex operations.
- Collaborating with the operations team to identify and address opportunities for improvement, focusing on underperforming locations.
To succeed in this role, you will need:
- A recent frontline experience in QSR, fast-casual, or restaurants (within the last 3 years).
- A total of 8+ years' experience working on the floor in QSR, fast-casual, or restaurants.
- A proven track record of strong people management and leadership skills.
- Demonstrated ability to operate at an operational hands-on level and translate this into improving restaurant performance.
- Capacity to work independently with minimal direction and collaboratively in a team environment.
We offer a competitive salary package, including:
- An estimated annual salary of AU$80,000 - AU$110,000 depending on experience.
- A company laptop, mobile phone reimbursement, and complimentary meals when working in the office.
- Eligibility for our bonus program.
- Ongoing training and development to help you achieve your goals.
- Opportunity to work from home.
- Quarterly national business meetings for team connection and knowledge sharing.
If you're passionate about delivering exceptional customer experiences and have a proven track record of success in operational excellence, we encourage you to apply for this exciting opportunity.
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