Operations Coordinator
1 week ago
This position plays a pivotal role in supporting the Service Manager in maintaining accurate and on-time reports and records related to the Service Department's operations.
- Fielding internal and external customer inquiries and directing them to the appropriate department
- Opening work orders as instructed by the Service Manager/Shop Foreman and managing their progression until they are closed and invoiced
- Maintaining Service Department filing and records, ensuring all documents are up-to-date and easily accessible
- Updating customer profiles with information from work orders, including equipment, hours used, or other relevant details
- Preparing Service Technician efficiency reports, providing valuable insights for improvement
- Processing warranty and/or product improvement claims, handling computations, submissions, and follow-ups
- Performing additional duties as assigned by management
To excel in this position, you'll need:
- Knowledge of office procedures and protocols
- A general understanding of mechanical/technical terms (though not essential)
- Proficiency in using standard desktop applications like Microsoft Office and internet functions
- Completion of Year 12 or relevant experience
- The ability to work under pressure and prioritize tasks effectively
- A collaborative approach that aligns with company values
Brandt Tractor is proud to provide:
- Ongoing training and support to enhance your skills and growth
- A dynamic work culture that fosters collaboration and innovation
- Opportunities for advancement and career development
- An Employee Assistance Program for support and well-being
As a world-leading equipment dealer, powered by iconic brands and unrivalled support, Brandt Tractor has a global presence with dealerships across Canada, New Zealand, and Australia. Our mission is to empower our customers' success by offering practical and reliable equipment solutions and support. With remarkable customer service and industry-leading brand John Deere, we meet our customers' challenges head-on.
We believe that exceptional people, combined with our committed and passionate culture, are key to our customers' success. If you're ready to grow your new career with Brandt Tractor, we invite you to explore this opportunity further.
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