Housing Specialist

As a Senior Client Services Officer, you will play a vital role in delivering high-quality public housing services and support to clients in the Big Rivers Region. Your primary responsibility will be to provide exceptional customer service, manage public housing waitlists, and allocate properties to maximize the provision of housing and minimize rent loss.

The successful candidate will have a track record of working independently, confidentially, and effectively in a service delivery environment. They will possess well-developed written and verbal communication skills, including excellent interpersonal skills with the ability to engage effectively, build relationships, and communicate sensitively and credibly with Aboriginal tenants, clients, and stakeholders.

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and enthusiastic individual who is passionate about making a difference in your community, we encourage you to apply.

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• Manage Public Housing Waitlists: You will be responsible for managing public housing waitlists, profiling clients, and allocating properties to maximize the provision of housing and minimize rent loss.">
• Provide Customer Service: As a Senior Client Services Officer, you will provide exceptional customer service to clients within the Big Rivers Region, responding to requests for referrals to support services and information relating to public housing programs and financial assistance.">
• Participate in Provision of Advice: You will participate in the provision of advice, issuing formal correspondence, and accurately recording data on the Department's information system.">

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• Strong Communication Skills: Excellent written and verbal communication skills, including the ability to engage effectively, build relationships, and communicate sensitively and credibly with Aboriginal tenants, clients, and stakeholders.">
• Customer Focus: A strong focus on providing exceptional customer service and ensuring that client needs are met in a timely and professional manner.">
• Problem-Solving: The ability to analyze complex problems and develop effective solutions that meet the needs of clients and stakeholders.">

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• Competitive Remuneration Package: A competitive remuneration package consisting of 12% superannuation, six weeks recreational and three weeks personal leave, up to 17.5% annual leave loading, and 3 day paid shutdown over Christmas.">
• Career Development Opportunities: The opportunity to further develop your career in the Northern Territory Public Sector.">

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• Work-Life Balance: We offer a work-life balance that allows you to enjoy the many benefits of living and working in Katherine, while also maintaining a healthy and fulfilling lifestyle.">
• Supportive Team: You will be part of a supportive and inspiring team that values collaboration, innovation, and excellence.">