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Member Experience Expert

3 weeks ago

Brisbane, Queensland, Australia beBeeExperience Full time $60,000 - $80,000

We are seeking a passionate and driven leader who is committed to delivering exceptional experiences for our members.

Transformative Impact

Our ideal candidate will be responsible for creating a consistent 5-star member experience throughout the club by utilising key data to personalise interactions and provide instant feedback to team members.

Key Responsibilities:
  • Lead the team to create a seamless and engaging member experience.
  • Develop and implement strategies to improve member satisfaction and retention.
  • Collaborate with the team to identify areas for improvement and develop solutions to drive results.
  • Ensure that all members receive a warm and welcoming experience at every touch point.
  • Provide coaching and training to team members to ensure they have the skills and knowledge needed to deliver exceptional service.
Member Retention Strategy:
  • Develop and execute plans to reduce attrition rates and improve member loyalty.
  • Work closely with the marketing team to develop targeted campaigns to engage with high-value members.
Team Development and Training:
  • Design and deliver comprehensive training programs to equip team members with the skills and knowledge needed to deliver exceptional customer experiences.
  • Ensure that all team members are aware of their responsibilities and tasks, and that they have the tools and resources needed to succeed.
Retail and Duty Management:
  • Manage and position retail stock in line with business objectives.
  • Ensure that all staff are aware of their responsibilities and tasks during duty management.
What's In It For You:
  • Bonus Scheme: Competitive bonus structure based on performance and individual KPIs.
  • Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
  • Health and Wellness: Complimentary gym membership for you and discount for family member.
  • Professional Development: Opportunities for ongoing professional development and career advancement.