Melbourne Community Liaison

4 days ago


City of Greater Geelong, Australia Optus Full time
Specialist Care Lead Opportunity

We're looking for a highly skilled and experienced Specialist Care Lead to join our team in Melbourne. As a key member of our Specialist Care Community, you'll play a critical role in handling complex customer inquiries and providing exceptional service.

Your key responsibilities will include:

Key Roles and Responsibilities:
  • Handling complex customer complaints and investigations in a timely manner.
  • Liaising with internal and external stakeholders to resolve issues.
  • Developing tailored solutions to meet business and customer needs.
  • Negotiating with customers to resolve concerns and drive satisfaction.

We're proud to offer a range of benefits that support your career growth and well-being, including access to learning resources, opportunities to connect with our employee-led volunteer groups, and more.



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