Strategic Business Analyst Position

2 weeks ago

Sydney, New South Wales, Australia beBeeBusiness Full time $141,839 - $175,100

Key Role: Business Analyst

About the Role:

We are seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for analyzing large data sets to identify patterns, trends, and insights that inform business strategy.

Your Key Responsibilities Will Include:

  • Analyzing complex data sets to identify trends and patterns;
  • Developing and implementing workforce planning models and algorithms;
  • Designing and conducting experiments to test hypotheses and validate findings;
  • Communicating analytical findings to stakeholders in a clear and concise manner;
  • Creating visualizations and dashboards to help stakeholders understand data insights;
  • Maintaining databases and data infrastructure;
  • Working collaboratively with stakeholders and the broader Workforce Strategy team to provide advice and guidance on workforce strategy.

You Will Need:

  • Experience as a workforce planner, creating supply and demand models, and working with Verint Workforce Management Tool;
  • The ability to present complex concepts and relationships to various stakeholders;
  • High autonomy in managing day-to-day work and projects;
  • A relevant tertiary qualification or industry experience (statistics, mathematics, workforce planning, contact centre or related disciplines);
  • Knowledge of scale operations environments and Financial Crime Operations;
  • Demonstrated understanding of workforce planning processes and tools for telephony and non-telephony roles, particularly Verint;

What We Offer:

We prioritize building a diverse and inclusive workforce reflecting our customers, businesses, and communities. We nurture and support our people through skill and talent development, collaboration, flexibility, and internal promotion.

We offer flexible work arrangements that allow employees to balance office time with remote work, providing a healthy work-life balance.

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