Centre Manager

1 month ago


Maroubra, New South Wales, Australia Belgravia Leisure Full time

About the Role

The Gymnastics Centre Manager is a key leadership position responsible for driving the success of our business unit. As a Centre Manager, you will be accountable for meeting or exceeding financial budgets and membership KPIs set out in our annual plans and business budgets.

Key Responsibilities

  • Deliver exceptional customer service to participants and parents
  • Achieve operational and financial budgets through effective member growth and cost control
  • Maximise profitability and set/meet membership and participation targets
  • Recruit, train, supervise, and appraise staff
  • Resolve customer/parent queries and complaints with a service-first attitude
  • Ensure compliance with health and safety legislation, including child safety standards
  • Develop localised promotional plans and community outreach to drive memberships
  • Liaise with the Gymnastics Coach to ensure quality, safe, and innovative gymnastics programs

Essential Requirements

  • Customer service mindset
  • Financial management experience
  • Strong sales acumen
  • Fanatical customer service mindset
  • Passion for children's development in sport and sporting skills
  • Working with Children Check
  • National Police Check upon onboarding
  • Senior First Aid Certificate
  • Current CPR Certificate

Desirable Requirements

  • Knowledge of child gymnastic programs and the gymnastic industry
  • Gymnastics qualifications

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