Centre Manager
1 month ago
About the Role
The Gymnastics Centre Manager is a key leadership position responsible for driving the success of our business unit. As a Centre Manager, you will be accountable for meeting or exceeding financial budgets and membership KPIs set out in our annual plans and business budgets.
Key Responsibilities
- Deliver exceptional customer service to participants and parents
- Achieve operational and financial budgets through effective member growth and cost control
- Maximise profitability and set/meet membership and participation targets
- Recruit, train, supervise, and appraise staff
- Resolve customer/parent queries and complaints with a service-first attitude
- Ensure compliance with health and safety legislation, including child safety standards
- Develop localised promotional plans and community outreach to drive memberships
- Liaise with the Gymnastics Coach to ensure quality, safe, and innovative gymnastics programs
Essential Requirements
- Customer service mindset
- Financial management experience
- Strong sales acumen
- Fanatical customer service mindset
- Passion for children's development in sport and sporting skills
- Working with Children Check
- National Police Check upon onboarding
- Senior First Aid Certificate
- Current CPR Certificate
Desirable Requirements
- Knowledge of child gymnastic programs and the gymnastic industry
- Gymnastics qualifications
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