Skilled Trades Support Professional

2 days ago


Melbourne, Victoria, Australia Rinnai Full time
Rinnai Australia: An Exciting Opportunity for Skilled Trades Professionals

We are seeking an experienced tradesperson to join our Technical Help Desk group, providing technical advice and remote support for associated branded products. Located in Braeside, this is an excellent opportunity to work with a fast-growing manufacturing company that invests heavily in Australian manufacturing and the latest technologies.

Key Responsibilities:

  • Provide timely product operation and service information, maintenance, and diagnostic guides to customers.
  • Liaise with internal stakeholders, including Engineering, Distribution, Service, and Sales departments.
  • Offer specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems.

What We're Looking For:

  • A trade qualification in plumbing, gasfitting, and ideally refrigerated air conditioning.
  • Installation experience with gas ducted heating systems and related equipment.
  • Intermediate general computer skills and Microsoft Office suite competency.
  • Confident telephone techniques and excellent verbal and written communication skills.
  • An excellent customer service focus.

Salary and Benefits:

A competitive salary commensurate with skills and experience (approximately $80,000 - $110,000 per annum) and excellent company benefits, including an onsite gym, generous product discounts, and additional personal insurance products.



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