Housekeeping Team Leader

2 days ago

Gold Coast, Queensland, Australia beBeePassionate Full time $2,717 - $40,176

At our organization, we are seeking a highly motivated and forward-thinking individual to take on the role of Housekeeping Manager. This pivotal position is based in Surfers Paradise - Gold Coast, offering opportunities for both Full-Time and Permanent Part-Time positions.

This key role is at the heart of our operations, guiding the housekeeping team to deliver exceptional service while ensuring cleanliness and compliance in every corner of the hotel. Key responsibilities include:

  • Assisting with the on-site training and onboarding of new team members; managing initial introductions to site, ensuring all relevant induction documentation is completed and that colleagues are trained in site policies and procedures
  • Conducting performance reviews and mentoring the team for success
  • Managing the cleanliness of hotel rooms and corridors, ensuring high standards
  • Ensuring sufficient stock of amenities is available to the team
  • Forecasting required staffing levels and rostering the team accordingly
  • Preparing the day ahead by allocating/assigning rooms to the Attendant team, carrying out daily briefings and assigning checklists to the Public Area staff and Housepersons
  • Finalizing paperwork from the day, filing completed checklists, following up on outstanding job orders and concluding room counts and timesheets from the team
  • Communicating at a high level with the Front Office and Maintenance departments to ensure smooth operation
  • Reviewing daily reports, finalizing paperwork, and ensuring tasks are completed

In order to be successful in this role, you will require:

  • Previous experience in a housekeeping site supervisor or supervisory role
  • PASSIONATE about housekeeping and building strong engaged teams
  • A high level of work ethic and integrity
  • Strong attention to detail and ability to guide others in this respect
  • Demonstrated success in a fast-paced hospitality role
  • Ability to manage multiple priorities and complete tasks in a timely manner
  • Ability to take initiative and work collaboratively with the rest of the hotel departments
  • A collaborative approach and a positive, problem-solving mindset
  • A professional, positive and 'can do' attitude
  • Proactive, with a passion for continuous improvement
  • Availability to work varied shifts, including weekends

We offer:

  • Excellent future growth opportunities
  • Empowerment to manage the team the way you believe will achieve the best results
  • Ability to access discounted accommodation rates at a number of hotel properties across Australia
  • Employee engagement initiatives
  • Positive and supportive senior leadership team
  • Flexibility with work hours - we always endeavour to work around commitments you may have

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