Senior Fraud Risk Analyst

2 days ago

Council of the City of Sydney, Australia beBeeFraud Full time $140,000 - $175,000

About Us

Meaningful relationships and vibrant communities depend on talented professionals to thrive.

We're looking for individuals who can drive our vision forward by using their analytical skills to identify and prevent fraud risks in our network, product, or service offerings.

Key Responsibilities

You will:

  • Design and automate analytics to detect and prevent fraud, working closely with the Investigations team and coordinating with other business units to action alerts efficiently.
  • Conduct regular reviews of Contact Centre and dealer agents to ensure timely identification and efficient resolution of non-compliance issues.
  • Perform root cause analysis and report on fraud complaint volumes and patterns, identifying opportunities for improvement.
  • Automate Fraud Governance Reviews related to On-boarding of Partner stores.

Investigations and Reporting

As a Senior Complex Data Investigator, you will:

  • Assist the Customer Security and Investigations Manager in crisis management if required.
  • Perform thorough investigations into larger matters, systemic issues, or significant allegations of fraud and misconduct committed by employees, third-party vendors, partners, or external parties.
  • Share ownership of the Investigations inbox and ensure received complaints and allegations are analysed and investigated promptly.
  • Prepare investigation evidence for identified incidents.
  • Ensure recommendations from investigations are implemented by the business and escalate if necessary.
  • Prepare reports, evidence, and affidavits for cases of strategic value or where corporate responsibility requires escalation.

Reporting and Communication

You will also:

  • Produce fortnightly reporting on the update of the Fraud Investigation department.
  • Produce quarterly reporting on security highlights, new trends, and cases to be distributed across the wider Fraud team and relevant committees.

Requirements

  • Strong data analytics skills to identify fraud patterns.
  • Experience designing scripts and alerts in various databases.
  • Ability to run and interpret scripts on a daily, weekly, monthly, and quarterly basis.
  • Identify system gaps and design prevention mechanisms.
  • Highly analytical with investigative experience.
  • Ability to resolve complex issues quickly and sensitively.
  • Discretion and confidentiality at all times.
  • Desire to grow into broader roles within Security.
  • Resilient and adaptable with the ability to work under pressure and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Independent thinker with a commercial and pragmatic approach.
  • Ability to adapt to a fast-paced and dynamic work environment.

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