Conversational Experience Designer

2 weeks ago

Sydney, New South Wales, Australia beBee Careers Full time

Transform Conversational Experiences

In this role, you will be responsible for supporting the development, optimisation and future strategy of our chatbots and voicebots alongside our suite of conversational capabilities including Conversational AI, live chat, messaging and contact centre platforms. Day to day, you will be building and optimising automated journeys.

This role involves end-to-end conversational design, build and testing of the changes as well as stakeholder management across multiple lines of business and channels. You will work in an Agile Squad alongside other conversation designers, contact centre SMEs, researchers, product owners and technical delivery teams.

Key Responsibilities Include:

  • Design and Craft Exemplary Conversational Flows, Scripts and Experiences
  • Work Closely with Stakeholders to Translate Ideas into Conversational Designs and Implementable Solutions
  • Collect, Analyse and Integrate Feedback to Constantly Refine and Improve Conversational Experiences
  • Stay Up to Date with Conversation & Generative AI Evolution and Opportunities as They Relate to Conversation Design
  • Provide Thought Leadership and Support Ensuring Every Opportunity is Leveraged

We are Interested to Hear from People who have:

  • Demonstrated Ability to Identify Opportunities and Deliver Exceptional Experiences using Conversational AI
  • Experience with Chatbots and/or Voicebots
  • Exposure to GenAI/Prompt Engineering
  • Passionate to Learn and Transform Conversations on Digital Assets
  • Thought Leadership in Conversational AI
  • Continuous Improvement Mindset
  • Excellent Analytical Focus
  • Demonstrated Stakeholder Management Experience
  • The Ability to Work Autonomously in a Team Environment
  • Experience with Content Production, Risk, Legal & Compliance Management
  • Experience Optimising Different Types of Language Models
  • Experience Using Microsoft Copilot Studio (including PowerFX)

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