Medical Device Field Service Specialist

4 weeks ago

Macquarie Park, Australia Abbott Full time

About Abbott

At Abbott, we're committed to creating breakthrough science to improve people's health. Our team of experts is dedicated to anticipating changes in medical science and technology.

Working at Abbott

You'll have the opportunity to do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Amazing health and wellness benefits and perks.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This role works for Abbott Core Lab.

We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Main Purpose of Role

  • Experienced professional individual contributor that works under limited supervision.
  • Applies subject matter knowledge in the area of Medical Device Field Service.
  • Requires capacity to apply skills/knowledge within the context of specific needs or requirements.

Main Responsibilities

  • As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well-developed skills in technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
  • Assesses product needs in accordance with customer specifications.
  • Conducts technical training and product briefing with customers, vendors, and company representatives.
  • Acts as local on-site representative to customer's organization.

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

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