Service Operations Manager
2 weeks ago
About the Role:
The Service Manager will be responsible for developing, communicating, enforcing, and monitoring effective Service Department processes to ensure internal and external customer satisfaction.
Key Responsibilities:
- Develop annual Service Department goals and budget in alignment with the organization's financial and operational objectives;
- Submit all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit;
- Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge;
- Review work orders for completeness and accuracy prior to customer billing;
- Ensure all departmental tools, equipment, and vehicles are in good working order;
- Manage recruiting, staffing, and employee development activities for employees reporting to this position.
About You:
To be successful, you will have strong communication skills, excellent time management, and an appreciation and understanding of customer needs.
- Sound mechanical knowledge;
- Operations and management experience would be beneficial;
- People leadership experience would be beneficial;
- Highly motivated to provide a clean, safe, and efficient Service Department.
What We Offer:
- Leadership Opportunity;
- Opportunity to be pivotal in the growth and success of our Business;
- Ongoing Training & Development;
- Great working environment;
- Advancement Opportunities;
- Employee Assistance Program;
- Vehicle, laptop, and phone;
- Competitive salary with monthly and yearly bonuses.
About Us:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose: to enable our customer's success by providing practical and reliable equipment solutions and support.
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