Service Operations Manager

2 weeks ago


Sunshine, Australia Brandt Tractor Full time

About the Role:

The Service Manager will be responsible for developing, communicating, enforcing, and monitoring effective Service Department processes to ensure internal and external customer satisfaction.

Key Responsibilities:

  • Develop annual Service Department goals and budget in alignment with the organization's financial and operational objectives;
  • Submit all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit;
  • Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge;
  • Review work orders for completeness and accuracy prior to customer billing;
  • Ensure all departmental tools, equipment, and vehicles are in good working order;
  • Manage recruiting, staffing, and employee development activities for employees reporting to this position.

About You:

To be successful, you will have strong communication skills, excellent time management, and an appreciation and understanding of customer needs.

  • Sound mechanical knowledge;
  • Operations and management experience would be beneficial;
  • People leadership experience would be beneficial;
  • Highly motivated to provide a clean, safe, and efficient Service Department.

What We Offer:

  • Leadership Opportunity;
  • Opportunity to be pivotal in the growth and success of our Business;
  • Ongoing Training & Development;
  • Great working environment;
  • Advancement Opportunities;
  • Employee Assistance Program;
  • Vehicle, laptop, and phone;
  • Competitive salary with monthly and yearly bonuses.

About Us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose: to enable our customer's success by providing practical and reliable equipment solutions and support.



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