Housekeeping Services Coordinato

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time
About this role

As a Housekeeping Coordinator, you will play a vital part in creating a welcoming environment for guests while enjoying flexible work options and on-the-job training.

You will be responsible for receiving and coordinating information between guests, employees, staff, and other departments. This includes actioning requests from staff and employees, as well as undertaking clerical duties within the housekeeping department.


Key responsibilities:
  • Prepare daily work allocations: Ensure correct credits and coverage for Room Attendants.
  • Maintain tasks such as the housekeeping phone log, queue rooms, daily reports, maintenance requests, and lost property enquiries.
  • Update room status: Communicate effectively with Supervisors, Front Desk, and Rooms Controller to ensure priority rooms are released timely.
  • Handle guest complaints: Follow procedures, inform the Executive Housekeeper, and follow up on issues.
  • Manage the Lost and Found system: Log and store items properly.
  • Keep an organized filing system for daily reports and other documentation.
  • Clerical duties: Liaise with the Post Office for guest parcels.

About us

We have over a decade of expertise in hotel housekeeping and commercial cleaning. We specialize in delivering high standards, competitive pricing, and transparent communication, especially in the accommodation sector.


About you

To succeed in this role, you will need:

  • Pas sion for delivering exceptional customer service.
  • Excellent verbal and written communication skills.
  • 2-3 years' experience in a hotel environment.
  • The ability to handle guest complaints and manage priorities.
  • Knowledge of Occupational Health and Safety practices.
  • Availability to work 5 days a week, including weekends and holidays.
  • A valid police check and work rights in Australia.

How to apply

Please upload your resume and complete the application form, including details of your certificates or licenses. We encourage applications from all qualified candidates.

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