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Senior Operations Leader

1 week ago

Sydney, New South Wales, Australia One Fit Stop (Australia) Pty Ltd Full time

About One Fit Stop (Australia) Pty Ltd

We are a leading software solution in the fitness industry, helping gyms and fitness studios to unlock growth and efficiency. Our all-in-one platform streamlines operations, providing automated lead nurturing, captivating member experiences, and multi-layered reporting.

We value open communication and teamwork as a global company. We're seeking an exceptional leader to join our team.

**Job Description:**

The Head of Operations at One Fit Stop will be responsible for driving operational efficiency, scalability, and process excellence. You will work closely with senior leadership and cross-functional teams to ensure business runs smoothly, aligning day-to-day operations with strategic goals.

This is an exciting opportunity to build a brand new department, shaping company-wide processes, and facilitating communication across departments and geographies. You'll have a meaningful impact during a phase of rapid growth.

Key Requirements:
  • 8+ years of startup/growth experience in operations leadership roles.
  • Past experience in a SaaS or technology company preferably with a headcount of 100-250.
  • Proven success in scaling operations and driving process improvement during high-growth phases.
  • Strong strategic mindset with the ability to balance big-picture thinking and operational detail.
  • Data-driven approach to problem-solving and decision-making (an analyst background would be beneficial)
  • Strong skills and experience in process automation software integrations (eg. Zapier, API)
  • Exceptional leadership, communication, and stakeholder management skills.
  • Proficiency in operations-related platforms (e.g. Notion, Hubspot, PandaDocs, Atlassian, Monday, Quickbooks, Fathom, etc).
  • Background in global operations with a distributed workforce.
  • Familiarity with compliance frameworks relevant to SaaS businesses.