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Guest Services Team Lead

2 weeks ago

Swan Hill, Victoria, Australia Aramark Full time

About the Role:

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We are seeking a highly motivated and experienced Guest Services Supervisor to join our team at Lake Powell. As a supervisor, you will be responsible for ensuring that our guests receive world-class service and have a memorable experience with us.

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Key Responsibilities:

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  1. ">
  2. Supervise Guest Services Support Staff and retail operations of the campground store.">
  3. Coordinate registration functions and transportation for all guests.">
  4. Oversee front desk and concierge tasks to ensure world-class service is provided in the following areas: check-in and check-out functions, guest orientation of the local area and the conference center facilities, proper telephone service technique and PBX operation, handling of guest mail, messages, and special deliveries, coordinating reservations for guest transportation, full understanding and utilization of the property management system, assisting all guests in any way possible including following up on guest concerns in a timely manner, maintaining a limited supply of sundries and restocking as necessary, issuing and monitoring safe deposit boxes, opening and closing of support staff cashier banks, design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures, responsible for ordering, storing, and inventory of all supplies necessary to perform daily operations, communicate closely with all departments to ensure a seamless guest experience, establish, implement, and follow all emergency procedures.">
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Requirements:

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  • A positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.">
  • A strong knowledge of personal computers is essential.">
  • Experience in all facets of providing guest services.">
  • Must be able to lead, motivate, and communicate effectively with others.">
  • Strong organizational abilities.">
  • Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.">
  • Must be able to read, write, and clearly speak English.">
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About Us:

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Aramark is a leading global provider of experiential B2B food, facilities, and uniform services. We strive to create great experiences for our employees, partners, communities, and the planet. Our mission is rooted in service and united by our purpose to do great things for each other, our partners, our communities, and our planet.

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We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.