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Airport Experience Coordinator
2 weeks ago
This critical position plays a pivotal role in ensuring operational excellence within the airport's terminals.
The successful candidate will be responsible for coordinating communications, resource management, and customer experience efforts to maintain a safe, efficient, and customer-friendly airport environment.
With Melbourne Airport at the forefront of dynamic expansion, this role offers an exciting opportunity to contribute to the city's growth as it becomes Australia's largest city.
Key Responsibilities:
- Develop and implement effective communication strategies to ensure seamless airport operations.
- Manage resources efficiently to minimize delays and disruptions.
- Collaborate with cross-functional teams to enhance customer experience.
- Identify and implement opportunities for process improvements.
- Stay up-to-date with industry trends and best practices to drive innovation.
Required Skills and Qualifications:
- 5+ years of experience in airport operations or a similar environment.
- Relevant qualifications in Aviation, Airport Management, or a related field advantageous.
- Strong communication, coordination, and problem-solving skills.
- High-level skills in customer/passenger experience.
- Familiarity with Microsoft suite of programs and airport management systems.
- Ability to manage high-pressure situations and make quick, effective decisions.
