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About Us
At Connect Hearing, we exist to make a positive difference in our clients' lives through better hearing. As a leading provider of hearing healthcare services with a network of 180+ clinics nationwide, we pride ourselves on delivering exceptional care to our clients.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.
The Role
In this exciting opportunity, you will have the chance to lead our hearing clinic in Port Macquarie, NSW, overseeing the clinic's daily operations and ensuring a seamless client experience while driving business performance.
You will work closely with our team of Clinicians (Audiologists/Audiometrists) to provide exceptional care to our predominantly older clientele, helping them manage their hearing health. Full training and ongoing support provided.
This is a permanent full-time position with a fixed roster between Monday and Friday, 9:00 AM – 5:00 PM.
Your Key Responsibilities
- Leading the clinic's operations to ensure an exceptional client experience and business efficiency.
- Managing clinic administration, reception duties, and scheduling to maximise appointment availability.
- Providing hands-on support to Clinicians, ensuring smooth workflow and outstanding client care.
- Maintaining financial and business controls, including accurate billing, stock management, and compliance with company policies.
- Building strong relationships with clients, responding to feedback, and continuously improving service levels.
- Driving commercial performance, analysing results, and working with leadership to achieve business goals.
- Coordinating team communications, training new staff, and fostering a collaborative clinic culture.
