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Level 2 Technical Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000

Job Title: Level 2 Technical Specialist

About the Role:

We are seeking an experienced technical professional to join our team as a Level 2 Technical Specialist. This role requires providing expert technical support to clients, resolving complex technical issues, and collaborating with colleagues.

Main Responsibilities:
  • Manage multiple client accounts and provide technical assistance as needed
  • Work closely with sales teams to understand client requirements and develop tailored solutions
  • Deliver exceptional customer service and ensure client satisfaction
  • Collaborate with the wider team to resolve intricate technical challenges
Key Requirements:
  • At least 4+ years of experience in Managed Service Provider (MSP) or similar field
  • Strong understanding of Microsoft technologies, including M365, Auto-Pilot, Endpoint Manager, and other relevant systems
  • Excellent communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive remuneration package
  • Opportunities for career growth and development
  • A collaborative and dynamic work environment
  • Flexible work arrangements, including hybrid and remote work options