Service Operations Manager
7 days ago
Achieve career advancement as a Service Operations Manager with WorkPac, a leading workforce solutions business.
Based in Osborne Park, North of Perth, this permanent role offers a Monday to Friday roster and a competitive salary package.
The successful candidate will oversee the management of installation projects, evaluate works in progress, develop and implement new policies and procedures, provide ongoing feedback to senior management, and identify new revenue opportunities within the business.
To be successful in this role, you will have previous experience in a departmental management role, a positive outlook, and excellent customer service skills. You will also need to be able to multitask, prioritise, react to urgent requests, and develop and maintain strong working relationships.
This is an exciting opportunity for someone who enjoys a fast-paced environment and can thrive in a dynamic team setting. If you are looking for a challenging role that offers career growth and development, apply now.
The estimated annual salary for this position is $95,000 - $110,000 based on industry standards and location.
About the Role:- Oversee the management of installation projects ranging in size and equipment
- Evaluate works in progress: liaise with subcontractors, technicians, suppliers, and warehouse on product requirements for forthcoming jobs
- Develop, maintain, and implement new policies and procedures in conjunction with the Management Team
- Provide ongoing feedback to Senior Management relating to status and profitability of on-going jobs
- Recommend product updates to the Residential Sales Team
- Answer client queries and technical questions
- Identify new revenue opportunities within the business
- Assist in product testing, evaluations, and review
- Ensure that the confidentiality of information which the position may be privy to is treated appropriately
- Daily scheduling of jobs to technicians with expected timeframes
- Utilise the GPS tracking system to minimise travel time and maximise efficiency
- Oversee the Slippage system and provide feedback to other Departments to ensure streamlining between stages of jobs
- Previous experience in a Departmental Management role
- Positive outlook and a can-do attitude
- Ability to multitask and prioritise
- Ability to react to urgent requests in a fast-paced environment
- Excellent customer service skills
- Strong written and verbal communication skills
- Excellent organisation and time management
- Ability to develop and maintain strong working relationships to motivate and influence a team of technicians
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