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IT Automation Specialist

1 week ago

City of Canada Bay Council, Australia Liviti Full time

At Liviti, we're seeking an IT Automation Specialist to join our team. As a key member of our infrastructure management team, you will be responsible for ensuring seamless technology experiences within our physical office environment.

Key Responsibilities:
  1. Hardware & Infrastructure Management:
  • Set up, configure, and maintain desktops, laptops, network devices, and peripherals.
  • Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.
  • Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.
Systems & Software Support:
  • Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.
  • Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.
User Setup, Training & Onboarding:
  • Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.
  • Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.
Tool & Platform Integration:
  • Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).
  • Implement and manage AI-driven tools (e.g., Avoma, Fireflies.ai) and integrate systems using platforms like Make.com, Zapier, and GoHighLevel.
  • Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.
  • Work closely with the offshore IT team to ensure standardized processes and system alignment.
  • Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
  • Document procedures and maintain knowledge bases for internal stakeholders.
Project Management & Process Optimization:
  • Participate in agile sprints and project task management to deliver IT initiatives on time.
  • Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
  • Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.