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Software Technical Expert

1 week ago

Canberra, ACT, Australia Leidos Full time
Job Summary
We are looking for a highly skilled and motivated Software Technical Expert to join our team. As a Software Technical Expert, you will be responsible for providing Level 2 and Level 3 ITSM support for mission system applications, working closely with developers, security operations teams, client system owners, 3rd party product vendors, and end users. You will be responsible for providing Level 2/3 system monitoring, technical support, and process improvements for enhanced reliability, owning incidents from triage to resolution, conducting root-cause analysis, creating and maintaining system documentation, and managing priority incidents while ensuring KPIs are met. This is an exciting opportunity to join a dynamic and innovative team and contribute to the delivery of critical IT services.

Key Responsibilities
Your key responsibilities will include providing Level 2/3 system monitoring, technical support, and process improvements for enhanced reliability, owning incidents from triage to resolution, conducting root-cause analysis, creating and maintaining system documentation, and managing priority incidents while ensuring KPIs are met. You will also be responsible for working closely with developers, security operations teams, client system owners, 3rd party product vendors, and end users to resolve complex technical issues and improve IT service delivery.