Showroom Representative

1 month ago

Sydney, New South Wales, Australia Steelcase Full time

Role Overview

The Showroom Representative at Steelcase is a key role responsible for engaging customers and consumers who visit our showroom, with a focus on leveraging e-commerce strategies to enhance customer engagement.

This position involves creating exceptional experiences for showroom visitors, promoting e-commerce offerings, and actively engaging with consumers to drive sales and foster brand loyalty.

The Showroom Representative plays a crucial role in delivering a seamless and personalized shopping experience that aligns with our e-commerce objectives.

Key Responsibilities

  • Provide product briefing and demo assistance to customers and assist customers with selection of products.
  • Develop strong commercial relationships with customers.
  • Using our in-house systems to provide customer updates
  • Handling incoming calls, transfer, records messages, forward to individual to follow up.
  • Handling booking for showroom visit, walks in and provide product demo.
  • Work closely with showroom space to avoid overcrowded or unplanned walks-ins, customers and staff member in the worklife.
  • Work closely with Third Party warehouse team to fulfill orders, get updates and make changes
  • Maintaining showroom facilities and administrations
  • Assist in small scale B2B customers
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Research accounts, identify key players and generate interest
  • Working close with customers to provide an after-sales service experience (quoting, invoicing and organizing delivery)

Requirements

  • Dynamic and energetic individual, who easily engage with clients and understand the importance of building relationships.
  • The ideal candidate will have the drive and passion to deliver quality results along with the enthusiasm.
  • Have at least 2 years experience in customer service and/or high turnover sales environment (furniture experience will be highly regarded)
  • Have a genuine interest in interior design or furniture design
  • Demonstrate the ability to provide exceptional customer service
  • Confident and comfortable in making autonomous decisions when required
  • Possess intermediate computer skills: use of Microsoft and retail point of sale essential.
  • Strong phone presence
  • Ability to effectively problem solve and make decisions with for themselves.
  • Prior experience in sales preferred

Working Hours

  • Tuesday - Friday: 10.00AM - 6.00PM
  • Saturday: 10.00AM - 4.00PM

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