Motor Insurance Claims Specialist
3 days ago
We are seeking an experienced Motor Insurance Claims Specialist to join our team at Zurich Australian Insurance Ltd. The successful candidate will take ownership of a medium and complex claims portfolio, ensuring prompt and technically accurate management of all allocated claims.
Reporting to the Heavy Motor & Total Loss Team Leader, you will build relationships with Brokers, service providers, and customers to deliver exceptional customer experiences. To achieve this, you will be required to:
- Minimise the downtime of vehicles, machinery plant, or equipment.
- Maintain a professional, consistent approach towards all claims, while operating within the authority levels and procedural guidelines of the business unit.
- Articulate how to prioritise and work to deadlines.
- Learn and be flexible to business change.
- Review, resolve, and proactively finalise claims within authority limits ensuring settlement at an optimum level.
To succeed in this role, you will require:
- HSC or Equivalent (preferred).
- Multiple years of Motor Claims Experience.
- Recognised Industry Qualification (preferred).
- Knowledge of Polisy system and Workflow systems.
- Motor Vehicle claims experience.
- Excellent written and oral communicator.
- Sound knowledge and understanding of the Motor Claims strategy and operational imperatives.
Zurich is committed to creating a supportive environment where you can thrive in your career. As part of our team, you will enjoy:
- 5 weeks leave per year for permanent staff through our Z leave initiative.
- Hybrid working arrangement – office 3 days and WFH 2 days p/w standard for FT employees.
- Access to programs to stay healthy along with receiving a AUD$500 wellbeing payment per year.
- Global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices.
- We plant a tree for every new employee.
- Various employer of choice awards/memberships.
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