Motor Insurance Claims Specialist

3 days ago


Melbourne, Victoria, Australia Zurich Australian Insurance Ltd. Full time

We are seeking an experienced Motor Insurance Claims Specialist to join our team at Zurich Australian Insurance Ltd. The successful candidate will take ownership of a medium and complex claims portfolio, ensuring prompt and technically accurate management of all allocated claims.

Reporting to the Heavy Motor & Total Loss Team Leader, you will build relationships with Brokers, service providers, and customers to deliver exceptional customer experiences. To achieve this, you will be required to:

  1. Minimise the downtime of vehicles, machinery plant, or equipment.
  2. Maintain a professional, consistent approach towards all claims, while operating within the authority levels and procedural guidelines of the business unit.
  3. Articulate how to prioritise and work to deadlines.
  4. Learn and be flexible to business change.
  5. Review, resolve, and proactively finalise claims within authority limits ensuring settlement at an optimum level.

To succeed in this role, you will require:

  1. HSC or Equivalent (preferred).
  2. Multiple years of Motor Claims Experience.
  3. Recognised Industry Qualification (preferred).
  4. Knowledge of Polisy system and Workflow systems.
  5. Motor Vehicle claims experience.
  6. Excellent written and oral communicator.
  7. Sound knowledge and understanding of the Motor Claims strategy and operational imperatives.

Zurich is committed to creating a supportive environment where you can thrive in your career. As part of our team, you will enjoy:

  • 5 weeks leave per year for permanent staff through our Z leave initiative.
  • Hybrid working arrangement – office 3 days and WFH 2 days p/w standard for FT employees.
  • Access to programs to stay healthy along with receiving a AUD$500 wellbeing payment per year.
  • Global mobility opportunities across more than 200 countries worldwide.
  • Volunteer and work in our state-of-the-art Green Star rated offices.
  • We plant a tree for every new employee.
  • Various employer of choice awards/memberships.


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