Exceptional Customer Service Representative

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

As a key member of our branch team, you will be responsible for delivering exceptional customer service to customers across a range of branches. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our business.

Job Description

This is a permanent, full-time position that requires flexibility and adaptability. You will be expected to work effectively in a team environment, communicate clearly with customers and colleagues, and maintain accurate records.

The successful candidate will have a strong focus on customer satisfaction and will be committed to achieving high levels of service quality. They will also possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

In this role, you will be required to process transactions, handle cash, investigate queries, and assist with paperwork. You will also need to maintain a risk-conscious approach to your work at all times.

Key Responsibilities
  • Deliver exceptional customer service to customers across multiple branches
  • Process transactions accurately and efficiently
  • Handle customer queries and resolve issues promptly and professionally
  • Maintain accurate records and meet reporting requirements
  • Work collaboratively as part of a team to achieve business objectives
Required Skills and Qualifications
  • Strong customer service skills and a commitment to delivering high levels of service quality
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong attention to detail and ability to maintain accurate records
  • Ability to work under pressure and meet deadlines
  • Basic knowledge of banking and finance principles and practices
Benefits
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work in a dynamic and supportive team environment
  • A range of flexible working options to suit your needs
Our Community Banking Model

We operate on a shared revenue model based on 'profit-with-purpose'. This means that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.

As a member of our community bank branch, you will become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

This is a unique opportunity to make a real difference in the lives of our customers and the community we serve. If you are passionate about delivering exceptional customer service and contributing to the success of our business, we encourage you to apply for this exciting opportunity.

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