Customer Experience Ambassador
2 weeks ago
The Concierge provides exceptional experiences for visitors and clients, serving as the face of the organisation.
This role combines customer service expertise and culture to deliver personalised interactions. Key Responsibilities include greeting guests, managing check-ins, addressing inquiries, and coordinating various guest services to create a welcoming environment.
Key Skills and Qualifications:
- Knowledge and information on local services, attractions, entertainment, directional and transport.
- Excellent relationships with guests and customers.
- Ambassador of customer service, promoting a five-star service ethos.
Benefits Include:
- Maintaining excellent presentation and personal integrity.
- Providing full Hotel style concierge and lifestyle services administration.
Responsibilities Include:
- Ensuring the overall state of the Conference Centre is to a high standard.
- Administering and coordinating the conference centre booking system.
- Reporting any issues or deficiencies to the appropriate team members.
You will be responsible for ensuring that all public areas within the main lobby areas are being maintained to the highest standards of housekeeping and maintenance.
Assist and coordinate certain events as directed by Facilities Manager.
Create and send electronic direct mail.
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