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Australian Music Accounting Expert

7 days ago

Geelong, Victoria, Australia BlueRock Full time
About Us

BlueRock is an award-winning accounting firm that is passionate about delivering exceptional client service and building strong relationships with our clients. With over two decades of experience in the entertainment industry, we have established ourselves as a leader in music accounting.

We are committed to staying ahead of the curve in terms of industry trends and regulations, and our team of experts is dedicated to providing innovative solutions and supporting our clients every step of the way.

About The Role

We are seeking a highly motivated and experienced Client Services Manager to join our team. In this role, you will be responsible for managing and building relationships with our clients, working closely with various departments to deliver outstanding results and exceed client expectations.

You will oversee the entire client journey with us, from initial contact to ongoing support and services. You will have a great understanding of client needs to provide unique and tailored solutions, collaborate across internal teams to deliver excellent client service, and stay ahead of the curve by identifying and solving problems before they arise.

  • Prepare and generate reports for internal parties
  • Manage the workflows and performance of on and offshore team members
  • Own the liaison and management of ATO dealings for clients
  • Monitor all client deadlines and ensure prompt service
  • Keep in regular contact with clients through all mediums, addressing any client concerns or issues
  • Maintain all physical and digital records
  • Assist with managing the firm's Governance, Risk and Compliance strategy
  • Support team members with various ad-hoc tasks as needed

We believe that our people are our greatest asset, and we are committed to creating a positive and inclusive workplace culture. We offer a range of benefits and perks, including flexible working arrangements, opportunities for professional development, and a comprehensive rewards program.