Taxation Specialist
22 hours ago
We are seeking dedicated and client-focused individuals to join our frontline operations team in various roles. As a service delivery officer, you will assist clients through multiple channels to help them meet their taxation and superannuation obligations.
Main Responsibilities- You will engage with clients via phone, email, and online portals to resolve their inquiries.
- Provide expert advice aligned with current legislation, policy, and procedures to individual clients.
- Navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
- Maintain positive client relationships while making informed decisions to resolve enquiries.
- Maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.
- Excellent communication and problem-solving skills.
- Able to work in a dynamic and fast-paced environment.
- Knowledge of taxation and superannuation policies and procedures.
- Ability to build strong relationships with clients.
- A dynamic and supportive work environment.
- Ongoing opportunities for professional growth and development.
- The chance to make a real difference in the lives of Australians.
This role offers a unique opportunity to make a positive impact on people's lives while developing your skills and expertise.
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