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Medical Service Professional
2 weeks ago
Role Overview
- A customer service professional is sought to work in a fast-paced medical clinic environment, providing exceptional patient care and administrative support.
About The Role:
- We are seeking an individual with strong interpersonal skills and the ability to maintain confidentiality when managing phone enquiries, scheduling appointments, and issuing patient invoices/receipts.
- This role offers an opportunity to gain experience in a dynamic and supportive team environment, with a focus on delivering high-quality patient care.
- Manage all phone enquiries in a timely, professional, and confidential manner.
- Provide front of house reception/greeting patients upon arrival.
- Schedule appointments for patients and referrers.
- Issue patient invoices/receipts and process Medicare rebates as required.
- Enter and update patient registration details.
- Maintain a clean and presentable reception and waiting area at all times.
- A strong background in customer service, with excellent communication and interpersonal skills.
- The ability to work autonomously and as part of a team, with a focus on maintaining confidentiality.
- Excellent time management and organisational skills, with attention to detail.
- Experience in a radiology or healthcare background, with exposure to Medicare services highly regarded.
- A dynamic team environment, with opportunities for growth and professional development.
- An attractive remuneration package, including paid parental leave.
- A commitment to flexible working arrangements and supporting a healthy work-life balance.
