Technical Services Specialist

4 days ago


Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $125,000
Job Summary:

Our organization seeks an IT Support Specialist to deliver high-quality technical services to our customers, focusing on WorkCover claims and policy systems.

  • Investigate and resolve technical issues impacting WorkCover systems, including critical outages
  • Develop risk-based implementation strategies for customer change requests and system maintenance
  • Build comprehensive knowledge of WorkCover business processes to enhance service delivery
  • Create and document standard procedures for Service Desk team members
  • Participate in after-hours on-call duties to ensure business continuity
  • Collaborate with Digital and Technology teams to improve customer delivery outcomes
  • Contribute to technology roadmaps and continuous improvement initiatives
  • Provide exceptional customer service across all interactions

The ideal candidate will possess strong ITIL principles and operational best practice skills, along with excellent customer service and interpersonal skills.

About You:
  • Tertiary qualification or equivalent experience
  • At least 3 years of experience in a technical support role
  • Experience with ITSM Service tools such as Service Now
  • Experience with issue triaging, root cause analysis, and user support
  • Strong understanding of ITIL principles and operational best practice
  • Excellent customer service and interpersonal skills with strong attention to detail
  • Well-developed verbal and written English communication skills
  • Proven ability to work collaboratively in virtual teams and coach others
  • Strong planning and decision-making capabilities
About Us:

We offer a collaborative team environment within a supportive organization, with a hybrid work model, access to personalized learning and development opportunities, and holistic support for health and wellbeing.



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