Property Recovery Specialist

3 weeks ago

Mile End, Australia Royal Automobile Association Full time
About the Role

We are seeking an experienced and knowledgeable Home Claims Specialist or Insurance Recovery expert to join our team as a Property Recovery Specialist. As a key member of our team, you will be responsible for managing the recovery process for home claims, ensuring efficient and effective recovery of costs and losses.

Key Responsibilities
  • Be a trusted expert on property recovery referrals, providing insights and guidance.
  • Negotiate settlements with responsible parties, including individuals, contractors, and other insurers.
  • Analyse and gather documentation essential to claims, from claim details to legal documents.
  • Maintain clear, ongoing communication with members, claims adjusters, legal representatives, and other relevant parties.
  • Uphold ethical standards in your investigations, ensuring confidentiality and fairness.
  • Ensure legal and regulatory compliance with Financial Hardship and Complaint Management.
About You

You're confident, passionate, and self-motivated, someone who thrives in a high-performance environment. You're driven by the desire to help people, especially our members, and want to play a key role in making a positive impact in the community.

Requirements
  • Proven experience in Personal Lines Insurance Claims, Recoveries, or similar roles.
  • Knowledge of recoveries practices, including court procedures and General Insurance Codes of Practice.
  • Strong understanding of privacy principles, dispute resolution processes, and legislative requirements.
  • Exceptional relationship-building skills with stakeholders at all levels.
  • Outstanding communication and analytical skills, with a keen eye for detail.
  • An innovative mindset, able to juggle multiple priorities in a fast-paced environment.

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