Centre Support Specialist

5 days ago


City of Greater Geelong, Australia Vicinity Centres Full time

We are committed to creating meaningful places where communities connect. At Vicinity Centres, we value respect, integrity, customer focus, collaboration, and excellence in everything we do.

Role Purpose

The key role purpose of the Centre Support Specialist is to deliver exceptional service, ensuring a welcoming experience for all customers at our centres. This role requires outstanding communication and problem-solving skills, assisting customers with enquiries, providing information about services and amenities, and efficiently resolving issues.

Key Accountabilities
  • Ensure that the customer service desk is always open and inviting, maintaining a safe and efficient environment where the health, welfare, and safety of staff and customers are a priority.
  • Deliver upon the Vicinity brand promise by providing great experiences to customers, retailers, contractors, and colleagues every day.
  • Communicate with customers across all channels of communication (in-person, phone, and email), consistently demonstrating Vicinity's service standards and representing company values.

The successful candidate will have excellent knowledge of customer-related functions, customer service, and local surrounding areas. Proficiency in Microsoft Office, computer, iPhone, etc., and following processes with an attention to detail are essential.



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