Service Delivery Manager

9 hours ago

Brisbane, Queensland, Australia Dedalus Full time
Unlock Your Potential as a Service Delivery Manager

Are you a seasoned professional looking to make a meaningful impact in the healthcare industry? Do you have a passion for delivering exceptional service and driving business growth? We're seeking a highly skilled Service Delivery Manager to join our team at Dedalus, a leading healthcare technology company.

About the Role

As a Service Delivery Manager, you will be responsible for leading our Professional Services team in Australia, driving revenue growth, and ensuring the successful delivery of projects. You will work closely with our Project Management Office (PMO) to coordinate resource allocation, manage budgets, and develop strategic plans to drive business success.

Key Responsibilities

  • Manage a team of 18 professionals, providing guidance, coaching, and development opportunities to ensure their growth and success.
  • Coordinate resource allocation for projects, ensuring timely delivery and meeting customer expectations.
  • Develop and implement strategic plans to drive revenue growth, improve profitability, and enhance customer satisfaction.
  • Collaborate with the PMO to manage budgets, track expenses, and ensure financial reporting accuracy.
  • Facilitate Quote to Order (Q2O) and Order to Invoice (O2I) processes, ensuring seamless customer experience.
  • Support the Sales team in qualified opportunities, providing estimates, quotes, and contributing to Statements of Work (SOWs) and client proposals.
  • Assist in the education and mentoring of staff to enhance customer engagement and improve service quality.
  • Work with Project Managers to resolve issues impacting customer satisfaction, project scope, and timeframes.
  • Develop and maintain ad-hoc reporting and analysis to inform business decisions.

Requirements

  • Bachelor's Degree required, with a minimum of 5 years of related experience in a professional services or consulting environment.
  • At least 5 years of experience in the healthcare software industry, preferably in Australia.
  • Minimum of 3 years of experience managing a Professional Services team, with full responsibility for revenue attainment, budget, profitability management, and resource management.
  • Strong understanding of software development and sales-to-services processes.
  • High-level knowledge of healthcare industry skills in business analysis and requirement definition.

What We Offer

At Dedalus, we're committed to providing an engaging and rewarding work experience that reflects our passion for helping clinicians and nurses deliver better care to their communities. We foster a culture of innovation, learning, and collaboration, and we're proud to be a diverse and inclusive organization.

Join us in our mission to make a meaningful difference in the lives of millions of people around the world. Apply now to become a part of our team and take the next step in your career as a Service Delivery Manager at Dedalus.

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